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1xbe FAQ — All Your Questions Answered in One Place

Whether it's registration, deposits, or withdrawals — you'll find the answers right here, explained in plain, simple English.

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Account & Registration

To register on 1xbe you'll need: (1) a Bangladeshi mobile number, (2) an email address, (3) your full name, and (4) a strong password. You must also be 18 or older. Registration is completely free and takes just 2 minutes. NID details may be required for identity verification at the time of your first deposit.

On the login page, click the "Forgot Password?" link. Alternatively, log in directly via OTP — enter your phone number and you'll receive a code by SMS to access your account. Once in, set a new password from your profile settings. If you need further help, contact our live chat support.

No. Each person is allowed only one account. If multiple accounts are found linked to the same individual, all accounts may be suspended and balances forfeited. One account is all you need — and all the rules permit.

Log in to your account and go to your profile settings, where you'll find options to update your phone number or email address. For security purposes, OTP verification is required before any changes are saved. If you run into any issues, our support team is happy to help.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. If your account is suspended for any other reason, you will be notified by email with full details. In either case, contact support via live chat or email — issues are usually resolved within 24 hours.
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Deposits & Payments

Log in to your account → Click "Deposit" → Select bKash / Nagad / Rocket → Enter the amount → Send to the displayed number → Submit the transaction ID → Confirm. Your balance is credited in just 5–10 minutes. Minimum deposit: ৳100.

Minimum deposit: ৳100. Daily maximum: ৳5,00,000. Weekly limit: ৳10,00,000. Higher limits apply for VIP members. You can also set your own deposit limits for responsible gaming.

Your balance is usually updated within 5–10 minutes. If it isn't, contact Live Chat with your transaction ID. The support team will verify and resolve it within 15 minutes. You can find your transaction ID in the "Payment History" section of the bKash app.

Supported payment methods: bKash, Nagad, Rocket, Upay, Tap, and Sonali Bank Internet Banking. Cryptocurrency is also accepted (USDT, BTC). New payment methods are added regularly. All transactions are fully secure.
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Withdrawal

Withdrawals via bKash and Nagad are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days. Withdrawals requested between midnight and 6 AM are processed in the morning. If KYC verification is not yet complete, your first withdrawal may take a little longer.

Minimum withdrawal: ৳300. Maximum daily withdrawal: ৳5,00,000. Higher limits are available for VIP members. Completing KYC verification before withdrawing ensures faster processing.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet wagering requirements, or incorrect payment details. You will be notified by email with the reason. Resolve the issue and resubmit your request. For more details, reach out via live chat.

KYC (Know Your Customer) is the identity verification process. Go to your profile settings and upload photos of the front and back of your NID card. Verification is usually completed within 24–48 hours. Once verified, withdrawals are processed faster and your limits are increased.
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Bonuses & Promotions

Complete your registration and make your first deposit — a 150% bonus will be credited automatically, no code required. Example: deposit ৳1,000 and you'll have ৳2,500 in total. Maximum bonus is ৳15,000. A 30x wagering requirement must be met before withdrawing.

Wagering means you need to bet a multiple of your bonus amount before withdrawing it. Example: receive a ৳1,000 bonus with 30x wagering = you must place ৳30,000 in bets. These bets can be placed on Sports, Casino, or any game. Progress can be tracked in your account.

50 free spins are awarded upon registration. Free spins are also available through promotional offers and special events. Head to the game lobby and use them on eligible slots. Winnings from free spins are added as bonus funds and can be withdrawn once the wagering requirement is met.

Active members receive a reload bonus every Monday, and cashback returns a portion of weekly losses. Both offers are credited automatically. Check the promotions page regularly — extra deals are available during special matches and festivals.
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Betting & Games

The minimum bet for Sports Betting is ৳20. Casino games start from ৳10, and slots from ৳10 per spin. Minimum stakes in Live Casino may vary by table. Maximum bet limits depend on the game and your account level.

Live Betting lets you place wagers on matches in real time. Go to the Bet section and click the "Live" tab. Odds update every minute, so you'll need to act quickly as they shift with the game. Live bets are available across 30+ sports, including cricket, football, and basketball.

Confirmed bets generally cannot be cancelled. However, for some events before the match starts, you may use the "Cash Out" feature to partially or fully settle your bet early. If a match is abandoned or postponed, the bet is voided and your stake is refunded.

An accumulator combines bets on multiple matches or events into one. If all selections win, the payout is significantly higher. Example: 3 matches at 2.0 × 2.0 × 2.0 = 8.0x your stake. However, if even one selection loses, the entire bet is lost.
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Security & Privacy

Go to Profile → Security Settings → "Two-Factor Authentication" → Enable. You'll receive an OTP via SMS on every login. With 2FA active, no one can access your account even if they know your password. Strongly recommended.

Yes. All data is protected with 256-bit SSL encryption. Your personal information is never shared with third parties. Please read our Privacy Policy for full details.
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Technical Issues

Start by clearing your browser cache and cookies. Check your internet connection. Try a different browser. Disable your VPN. Using the mobile app is often quicker. If the problem persists, contact support.

Download the Android APK directly from the Platform page. For iOS, search on the App Store. When installing the APK, you may need to enable "Unknown Sources" in your settings. Keep the app updated for the best performance.

If a game disconnects due to an internet issue, simply log back in and resume from the game lobby. If the interruption is caused by a server error, the bet will be cancelled and your funds returned. Check your transaction history to confirm.
If you couldn't find your answer above, reach out to our Live Chat support. Bengali-language assistance is available 24/7.
Ways to Get Help

Can't find it in the FAQ? Get help here.

Our support team is always here for you

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Live Chat Support

The fastest way to get help. Click the chat icon in the bottom-right corner for any issue. Average response time is just 2 minutes.

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Email Support

For complex issues, send us a detailed email and we'll get back to you with a thorough response within 24 hours.

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Telegram Channel

Join our Telegram channel for the latest updates, offers, and announcements. You can also ask questions directly in the community.

Contact Us

Talk to Us Directly

Our Bengali-speaking support team is ready 7 days a week, 24 hours a day

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Live Chat

The fastest option. Chat directly with our support agents in Bengali.

● Online — Average 2 minutes
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Email Support

For detailed issues, send us an email. You can also attach screenshots.

[email protected] — Response within 24 hours
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Self-Service

Log in to your account to manage deposit limits, change your password, or view your reports.

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